Shipping & Returns

SHIPPING INFORMATION

UPS is the only carrier we can ship through if you would like insurance for lost, stolen, or damaged packages. UPS will attempt to deliver up to 3 times. All international orders and orders totally more than $3,000 require a signature upon delivery. If you select USPS, you will not be able to file a claim for lost, stolen, or damaged packages. Please note that UPS cannot deliver to PO boxes. We will change your shipping method to USPS if the shipping address on your account is a PO box, even if you select UPS.

You may also opt to have your packages delivered via any courier service from Fashion District Area.

If you select an expedited shipping method (i.e. UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, USPS Priority), please make sure to place your order before 1:00pm Pacific Time to ensure the quickest processing time. We do not offer weekend deliveries.
For international orders, please understand that orders may take up to 3 months to arrive after shipping due to customs inspections and/or other delays outside of our control. We strongly recommend you ship via UPS for international orders, as USPS tracking information stops upon leaving the US, while UPS tracking will follow your shipment from start to finish. Please note that we do not reimburse customs fees, conversion fees, or import fees charged by your home country or financial institution.
You will not be able to modify items in your order once they have shipped. Orders placed prior to the start date of any promotion(s) are not eligible to take advantage of said promotion(s). We reserve the right to cancel any new orders that are placed as duplicates in order to take advantage of a promotion if the original order was placed before the promotion start date, and to cancel any promotion due to system error and/or unforeseen circumstances.

Returns and Damages

Q. What do I do if I want to return an item?

If you’re not satisfied with your order in any way, please email us at returns@mittoshop.com within 10 business days of receipt of goods to initiate the Return Authorization (RA) process.

Please include the following in the body of your email:

Business name

Invoice number(s)

Style number(s)

Size(s) and color(s)

Quantity

Reason for return

Photos of damages

if applicable

All returned packages must be in unworn, unaltered, and unwashed condition, with all original labels and tags attached. We will only provide a shipping label for damaged items. Packages that are returned without a Return Authorization will be returned at the customer’s expense and subject to a restocking fee.

Please note that failure to abide by any/all of these requirements will result in a 20% restocking fee.

Q. What is considered damage?

We review damage claims on a case by case basis, so please be as detailed as possible in your email. Non-damage returns will be returned at the customer’s expense.

Q. Can I cancel an order?

Cancellations must be requested by written form (mail or email). You will not be able to cancel an item that has already been shipped.

Q. What is your refund policy?

Only store credit will be issued for returns, regardless of reason. Please note that all sale items are sold as is, and is considered final. No RAs will be issued for sale items. Store credit will expire if unused for 2 years.

Q. Do I have to pay for return shipping?

Due to the case by case nature of returns, customers may or may not be held liable for return shipping costs.

Q. I have received an RA form, but not a shipping label. What do I do now?

Please mail the package to:

Mittoshop

(Attn: Returns Dept.)

6041 Triangle Dr

Commerce, CA 90040

LINK CLICK: Fill out form and email to returns@mittoshop.com