*Christmas Opening Hours* Christmas Eve - Open until 12pm Christmas Day - Closed New Years Eve - Open until 12pm New Years Day - Closed

FAQ

REGISTRATION AND ACCOUNT INFORMATION

Q. How do I register for Mittoshop.com?

Click “Become a Member” (located on the top right-hand corner) “Register” and fill out the application. Please be advised that some states and international businesses will not have “Seller Permit.” You can also submit an application using your business license, state certification, and/or federal tax id (EIN).

Q. I registered, but I still cannot access the website. What should I do?

Do NOT submit another application. After submitting your initial application and required documentation, we need to review and verify your information. This procedure usually takes 1-2 business days, but may take as long as 3 business days. Once your application is verified, you will be able to access our online store. Your login credentials will be sent to the email address you provided in your application. Please note that this email may get filtered into your junk/spam folder. If you haven’t received your login information in 3 days, please contact us at (323) 726-2600 or info@mittoshop.com.

Q. Why does my application need to be verified?

Because we are an online wholesaler, we are legally required to make sure our merchandise is purchased for resale only.

Q. Can non-US-residents buy from Mittoshop.com?

Yes. We cater to all resellers, including businesses located abroad. International businesses will usually have business certificates or equivalent documents provided by their respective federal/regional governing bodies. Please make sure to provide any, and all such documents in your application.

Q. Can I change my login ID and password?

Your login ID will always be your email. You can change your login email and/or password by clicking “My Account” (located on the top right-hand corner) “Change ID & Password.”

Q. I forgot my login ID and/or password. What do I do?

On the sign in page, click the “Forgot Your Password?” link, and provide the email address associated with your account. You will be sent an automated email with instructions on how to reset your password (Please check junk or spam folder). If you have forgotten the email address associated with your account, please contact us at (323) 726-2600 or info@mittoshop.com.

Q. How do I change my account information?

Click “My Account” on the top right-hand corner, and you will be able to update your account information.

Q. How can I unsubscribe from newsletters?

Click “My Account”, “Account Dashboard”, “Newsletters subscriptions” and uncheck the General subscription box. You can come back to this page and opt-in again at any time.

Q. Will my personal information be shared with third parties?

We value our customers’ privacy. Your information will never be shared with other companies or individuals.

Q. How will my personal information be protected?

We strive to maintain secure servers and networks for our customers. Our network is subjected to routine security sweeps, and reinforced with firewalls and anti-virus systems.

 

ORDER PROCESSING

Q. What payment methods are accepted on Mittoshop.com?

We accept cards issued by all major credit card companies.

Q. I placed an order. What now?

Your order will usually be processed same-day if it is placed by 3:00pm Pacific Time, but it may take up to 2 business days. Once your order is processed, you will only be charged when your items ship. You may or may not see a preauthorization hold on the credit card you have on file in an amount greater than the subtotal of your order when items are ready to ship. This is normal, and the difference between the preauthorization hold and the final charge will be released back into your account.

PLEASE NOTE THAT PRICES AND AVAILABILITY OF ITEMS ARE SUBJECT TO CHANGE WITHOUT NOTICE

Q. How do I know if/when my order shipped?

You will receive an email containing your invoice and tracking number(s) once we ship your items.

Q. When will my back orders or preorders ship?

Back order and preorder items will be shipped as they become available. All orders will be shipped as ready unless the customer has requested to be notified before shipping these items.

Due to high demand for our items, we cannot hold any items, and certain items may sell out if you choose to be notified before shipping. For urgent orders/items, we recommend you allow us to ship as ready in order to increase your chances of receiving items that are in particularly high demand.

SHIPPING INFORMATION

  1. UPS is the only carrier we can ship through if you would like insurance for lost, stolen, or damaged packages. UPS will attempt to deliver up to 3 times. All international orders and orders totally more than $3,000 require a signature upon delivery. If you select USPS, you will not be able to file a claim for lost, stolen, or damaged packages. Please note that UPS cannot deliver to PO boxes. We will change your shipping method to USPS if the shipping address on your account is a PO box, even if you select UPS.

You may also opt to have your packages delivered via any courier service from Fashion District Area.

  1. If you select an expedited shipping method (i.e. UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, USPS Priority), please make sure to place your order before 1:00pm Pacific Time to ensure the quickest processing time. We do not offer weekend deliveries.
  2. For international orders, please understand that orders may take up to 3 months to arrive after shipping due to customs inspections and/or other delays outside of our control. We strongly recommend you ship via UPS for international orders, as USPS tracking information stops upon leaving the US, while UPS tracking will follow your shipment from start to finish. Please note that we do not reimburse customs fees, conversion fees, or import fees charged by your home country or financial institution.
  3. You will not be able to modify items in your order once they have shipped. Orders placed prior to the start date of any promotion(s) are not eligible to take advantage of said promotion(s). We reserve the right to cancel any new orders that are placed as duplicates in order to take advantage of a promotion if the original order was placed before the promotion start date, and to cancel any promotion due to system error and/or unforeseen circumstances.

Returns and Damages

What do I do if I want to return an item?

If you’re not satisfied with your order in any way, please email us at returns@mittoshop.com within 10 business days of receipt of goods to initiate the Return Authorization (RA) process.

Please include the following in the body of your email:

Business name, Invoice number(s), Style number(s), Size(s) and color(s), Quantity, Reason for return, Photos of damages, if applicable

All returned packages must be in unworn, unaltered, and unwashed condition, with all original labels and tags attached. We will only provide a shipping label for damaged items. Packages that are returned without a Return Authorization will be returned at the customer’s expense.

Please note that failure to abide by any/all of these requirements will result in a 20% restocking fee.

What is considered damage?

 We review damage claims on a case by case basis, so please be as detailed as possible in your email. Non-damage returns will be returned at the customer’s expense.

Can I cancel an order?

Cancellations must be requested by written form (mail or email). You will not be able to cancel an item that has already been shipped.

What is your refund policy?

Only store credit will be issued for returns, regardless of reason. Please note that all sale items are sold as is, and is considered final. No RAs will be issued for sale items.

Do I have to pay for return shipping?

Due to the case by case nature of returns, customers may or may not be held liable for return shipping costs.

I have received an RA form, but not a shipping label. What do I do now?

Please mail the package to:         Mittoshop

                                                     Attn: Online Returns I  6041 Triangle Dr, Commerce, CA 90040

 LINK CLICK: Fill out form and email to returns@mittoshop.com